References of Unit 10 - Quality Control and Quality Assurance


A Methodology to Support Six Sigma Implementation in SMEs as eLearning, Runchana Sinthavalai (2006) at Special Issue of the International Journal of the Computer, the Internet and Management, Vol. 14 No.SP1, August, 2006.

Business Process Reengineering and Beyond (1995), An IBM Redbooks publication.

Business Process Reengineering: A Consolidated Methodology (1999), Subramanian Muthu, Larry Whitman, and S. Hossein Cheraghi, Dept. of Industrial and Manufacturing Engineering Wichita State University Wichita, KS-67260 0035, USA.

Haim Mendelson  (January 2000) ERP Overview, Graduate School of Business, Stanford University, Stanford, CA 94305-5015.

Hammer,M., Champy.J., (1993), Reengineering the Corporation: A Manifesto for Business Revolution., Harper Collins, London.

Hemant Urdhwareshe, (September 2000) The Six Sigma Approach at ?Quality & Productivity Journal?.

Lloyd, Tom (1994), Giant with Feet of Clay/ Tom Lloyd Offers a Contrasting View of Business Process Reengineering, Financial Times, December 5.

Maureen Weicher, William W. Chu, Wan Ching Lin, Van Le, Dominic Yu, (December, 1995) Business Process Reengineering Analysis and Recommendations.

Michael Covert (1994) Successfully Performing BPR, Visible Systems Corporation, Visible Systems Corporation.

Nikolaos A. Panayiotou, Sotiris P. Gayιalis and Stavros T. Ponis (2005), Achieving Business Process Improvement in SMEs Using Open Source Content Management Systems.

Rath & Strong (2006), Rath & Strong's six sigma leadership handbook, AON Management consulting.


Tom Bellinson (July 2009) The ERP software promise, BPTrends.

Total Quality Management: A continuous improvement process 4 (1996), PHCC Educational Foundation.


Using TQM for a Competitive Advantage in Business by Ron Kurtus (revised 28 February 2007), Viewed September 2009

Global Impacts of FedEx in the New Economy, viewed September 2009

Discussing ERP's intervention in small and Medium Enterprises, Viewed September 2009

IT@Intel White Paper (revised March 2009), last accessed September 2009

TUV Cenelec Railway Standards, Viewed September 2009

Mindtools entry on Kaizen, Viewed September 2009

Wikipedia entry, Safety, last accessed September 2009

Wikipedia entry, Total Quality Management, Viewed September 2009

Wikipedia entry, Total Quality Management, Viewed September 2009

Total Quality Management, by By Seamus Mc Nulty, MBA MCMI, Viewed September 2009

"Selling" restructuring to SMEs through ERP implementation, Igor Nazor Centar za strucne studije Sveucili?ta , viewed September 2009

GE Annual Report (2000), Viewed September 2009