10.3.2 Why use the Six Sigma approach?

In its annual report in 2000 General Electric stated that "Six Sigma has turned the Company's focus from inside to outside, changed the way we think and train our future leaders and moved us toward becoming a truly customer-focused organization." 1

The adoption of the Six Sigma approach implies great returns to a company and it can serve as a means of training for leadership, since top leadership positions usually require a comprehensive knowledge of the Six Sigma philosophy.2

1 http://www.ge.com/annual00/letter/index.html.
2 Rath & Strong's six sigma leadership handbook, p. 14.