9.3.1 What is a Business Process?

A business process is a series of specific, measurable tasks executed by people and systems in such a way as to achieve a specific result. Processes have three main features: they have internal and external users; they take place across or between organization´s departments or different organizations and they are based on how work is done in the organization.

They consist of three components:

  1. Entities: Where the process occurs.
  2. Objects: The processes are results of handling objects. Objects could be physical or informational.
  3. Tasks: Works done to handle the objects.