3.2.5 Summary

Benchmarking is a very helpful tool for organizations who wish to improve their processes. Benchmarking takes place within the company, with competitors and with companies from other sectors.
With cost-benefit analysis you can quantify (expected) benefits. With the aid of break-even analysis you can find the point which separates profit from loss. This point is called break-even point.
A SWOT analysis contains a strengths-weaknesses (S-W) analysis as well as an opportunities-threat (O-T) analysis. It summarizes the essential results of research on internal processes and the consideration of influencing environmental factors.
The balanced scorecard can help an organization to articulate, understand and in-act its vision and strategy. The card facilitates communication within an organization and focuses employees in defined key goals and tasks ensuring the alignment with organizational objectives.